The Service Advisor acts as a partner who remotely manages the delivery of contracted proactive and support related services and leads the account delivery team
Job Summary
The Service Advisor acts as a partner who remotely manages the delivery of contracted proactive and support related services and leads the account delivery team.
HPE offers a hybrid work model with an expectation of working on average 2 days per week from an HPE office and provides comprehensive benefits supporting physical, financial, and emotional wellbeing.
HPE fosters an inclusive culture valuing varied backgrounds, encourages career growth, and emphasizes bold moves together as a force for good.
Matching Summary
The Service Advisor acts as a partner who remotely manages the delivery of contracted proactive and support related services and leads the account delivery team.
Skills & Requirements
Must-have
Fluent in written and verbal English and German
Account management and customer support
SLA monitoring and service delivery
Project Management capabilities
Advanced MS Office and SharePoint skills
Remote customer relationship management
Nice-to-have
Cross-cultural team leadership
Strong communication and presentation skills
Ability to analyze and resolve issues
Customer centric solutions
Growth mindset and creativity
Process management software knowledge
Key Requirements
Bachelor or Master’s Degree or equivalent experience
At least three years IT industry experience in customer support or account management
Fluent in German and English
Project Management capabilities
Experience with business IT systems implementation