The Venue Experience Manager will administer corporate and venue initiatives supporting employee engagement, recognition programs, and guest service
Job Summary
The Venue Experience Manager will administer corporate and venue initiatives supporting employee engagement, recognition programs, and guest service.
Responsibilities include planning employee appreciation events, managing the employee break area, and administering the employee recognition program to foster a 'ONE-CREW' mentality.
The role involves developing fan-focused initiatives for service recovery, surprise and delights, and managing day-of-show/post-show reports to identify service improvement opportunities.
Matching Summary
The Venue Experience Manager will administer corporate and venue initiatives supporting employee engagement, recognition programs, and guest service.
Skills & Requirements
Must-have
Employee engagement initiatives
Guest service initiatives
Fan experience development
Microsoft Office Suite proficiency
CANVA proficiency
Problem-solving skills
Public speaking skills
Nice-to-have
Entrepreneurial spirit
Resourceful and innovative
Positive outlook
One team mentality
Passion for live music
Key Requirements
1-3 years of work experience in a comparable role
Ability to maintain composure in a hectic environment
Ability to lift 30 lbs.
Must be able to walk, climb stairs, lift, and carry equipment