Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
Saas support background
Foundational programming understanding
Troubleshooting web services / apis
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support background
  • foundational programming understanding
  • troubleshooting Web Services / APIs
  • troubleshooting full stack web applications
  • Linux, SQL, DBMS knowledge
  • log aggregation tool usage

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • implementing software integrations
  • JavaScript knowledge

Key Requirements

  • 5+ years' experience in Technical Support
  • 2+ years' experience as a support engineer
  • Experience managing highly escalated cases
  • Experience supporting enterprise cloud software

Work Rights

Not specified

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