Manager, Strategic Provider Operations

The Gap, Inc.

8-15 years it outsourcing governance experience
Multi-provider environment management expertise
Sla and kpi design proficiency
The role is accountable for designing a unified governance framework across a complex multi-service-provider ecosystem

Job Summary

  • The role is accountable for designing a unified governance framework across a complex multi-service-provider ecosystem.
  • Incumbents must proactively identify contractual risks and ensure all documentation remains audit-ready against regulatory requirements.
  • This position serves as the central orchestrator between service providers, internal business units, finance, legal, and senior leadership.

Matching Summary

The role is accountable for designing a unified governance framework across a complex multi-service-provider ecosystem.

Skills & Requirements

Must-have

  • 8-15 years IT outsourcing governance experience
  • Multi-provider environment management expertise
  • SLA and KPI design proficiency
  • Risk management and compliance governance
  • ITSM tools like Service Now or Jira

Nice-to-have

  • GCC operating model exposure
  • AI and automation implementation knowledge
  • Financial modeling and cost analysis skills
  • Strong stakeholder relationship building
  • Data protection principle championing

Key Requirements

  • 8-15 years progressive experience in IT outsourcing governance
  • Demonstrated track record leading governance transformation programs
  • Expertise in managing complex contractual and SLA frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter