Job Summary

• As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
• You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
• Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.

Matching Summary

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO policy, Days of Disconnect, Parental & Pawternity Leave, Best Life Perk

Skills & Requirements

Key Requirements

• 5+ years of relevant experience
• Experience with CRM and/or project management tools
• Excellent verbal and written communication skills
• Strong negotiation skills
• Highly organized and able to manage multiple priorities

Work Rights