The Spa Manager leads all spa, movement, and retail operations to maximize guest engagement and ensure flawless service delivery aligned with Aman’s luxury standards
Job Summary
The Spa Manager leads all spa, movement, and retail operations to maximize guest engagement and ensure flawless service delivery aligned with Aman’s luxury standards.
This role requires financial savvy, team leadership, and strategic planning to optimize revenue and maintain exceptional operational standards.
The Spa Manager fosters a positive, inclusive work environment while upholding health, safety, and compliance protocols to provide a calm and private atmosphere for guests.
Matching Summary
The Spa Manager leads all spa, movement, and retail operations to maximize guest engagement and ensure flawless service delivery aligned with Aman’s luxury standards.
Skills & Requirements
Must-have
Spa operations management
Financial planning and budget management
Guest engagement and service excellence
Team recruitment and training
Health, hygiene, and safety compliance
Spa and wellness revenue optimization
Fluent English and Italian communication
Nice-to-have
Multilingual communication skills
Strategic planning and data analysis
Familiarity with spa management software
Cultural awareness and inclusivity
Strong delegation and leadership skills
Ability to perform under pressure
Key Requirements
Minimum 3 years luxury spa management experience
Minimum 5 years spa operations and treatment knowledge
Certification in Massage Modalities, Skin Care, Aesthetic Services
Experience in financial planning and budget management
Proficient in English and Italian
Familiarity with Book4Time software
Knowledge of wellness trends and holistic health practices