Senior Customer Success Manager

Workday

Tokyo, Japan
Hybrid (at least 50% in-office presence required)
5+ years customer facing services experience
1+ years workday project management experience
Business level japanese communication skills
Workday is seeking a Senior Customer Success Manager to strengthen customer relationships and improve user experiences with its enterprise solutions. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting and account management, and must be proficient in Japanese at a business level

Job Summary

  • This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities.
  • The position requires developing strategic success plans that outline critical success factors and metrics while acting as a partner for customer business transformation.
  • Candidates will work at the forefront of AI integration within Workday products to help customers realize efficiency gains and operational improvements.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager to strengthen customer relationships and improve user experiences with its enterprise solutions. The ideal candidate will have extensive experience in customer-facing roles, particularly in consulting and account management, and must be proficient in Japanese at a business level.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years Workday project management experience
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • SaaS environment customer management experience

Nice-to-have

  • Financials domain expertise in addition to HCM/Payroll
  • State & Local Government customer base experience
  • Adaptive Planning implementation experience
  • Experience facilitating executive leadership meetings
  • Global team collaboration experience

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of time

Work Rights

Not specified

Tailored Resume

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