The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner
Job Summary
The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner.
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people, continuing to offer more services and deeper care than ever before.
Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Matching Summary
The role of the Credit Officer is to ensure that all outstanding accounts, reconciliations, adjustments and refunds are processed / collected in a timely and effective manner.
Skills & Requirements
Must-have
Manage overdue accounts portfolio
Follow up outstanding invoices
Liaise with internal and external stakeholders
Determine payment arrangements
Investigate and reverse rejected payments
Report doubtful debtors
Nice-to-have
Resilient, compassionate, and whole lot of heart
Commitment to exceptional patient-centred care
Streamlining processes
Employer of Choice for Gender Equality
Key Requirements
High level of accuracy and attention to detail
Experience with Microsoft Excel
Experience working in a fast-paced complex environment
Clear ability to escalate decisively
Excellent customer service
Excellent negotiation and communication skills
Excellent phone manners
Experience with Age Care/Home Care collection highly desirable