Field Support Technician

Astreya GmbH

Base: $17.36 - $27.40 usd hourly; bonus/equity: no...
Fully remote
High school diploma or ged with 1-2 years it experience
Strong knowledge of microsoft windows 11 and mac os x
Hardware installation, upgrades, and troubleshooting skills
Astreya GmbH is seeking a Field Support Technician who will provide both onsite and remote IT user support, manage inventory and hardware deployment, and ensure a high-quality customer experience. The role requires strong technical skills, a proactive approach, and a commitment to customer satisfaction

Job Summary

  • The role serves as the backbone of front-line user support, ensuring conference rooms are well-maintained and setups are flawlessly executed.
  • Candidates must manage inventory, assets, and e-recycling while utilizing data management software for accuracy and workflow efficiency.
  • Astreya offers comprehensive benefits including medical, dental, vision, 401k, paid time off, and tuition reimbursement for full-time employees.

Matching Summary

Match Score: 85

Astreya GmbH is seeking a Field Support Technician who will provide both onsite and remote IT user support, manage inventory and hardware deployment, and ensure a high-quality customer experience. The role requires strong technical skills, a proactive approach, and a commitment to customer satisfaction.

Salary

Base: $17.36 - $27.40 USD hourly; Bonus/Equity: Not specified (performance-based bonuses not guaranteed); Benefits: Medical, Dental, Vision, 401k, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • High school diploma or GED with 1-2 years IT experience
  • Strong knowledge of Microsoft Windows 11 and Mac OS X
  • Hardware installation, upgrades, and troubleshooting skills
  • Experience with AV equipment and video conference rooms
  • Ability to lift weights up to 50lbs regularly
  • Proficiency in ITSM ticketing systems and asset management

Nice-to-have

  • Linux fundamentals and mobile device knowledge
  • Excellent written and verbal communication skills
  • Proactive problem-solving and time management abilities
  • Collaborative team culture and cross-team engagement
  • Detail-oriented approach to documentation and work

Key Requirements

  • High school diploma or GED
  • 1 to 2 years related IT experience
  • Must be able to lift 50lbs/22kg regularly
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter