Maintain equipment and preemptively resolving issues
The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products
Job Summary
The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products.
Respond within SLA requirements to break/fix service requests and collaborate with regional and national service team members to identify and resolve complex problems.
BD Parata Provides a fleet vehicle, corporate credit card for travel and expenses, company issued laptop and phone, and a tool kit.
Matching Summary
The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products.
Skills & Requirements
Must-have
pharmacy automation products
customer service and problem resolution
maintain equipment and preemptively resolving issues
respond to break/fix service requests
Microsoft Operating systems
Microsoft Office proficiency
basic computer networking knowledge
setup and use of routers and switches
strong mechanical aptitude
use standard hand tools
proficiency with digital multi-meters
Nice-to-have
cultivate positive customer relations
collaborate with service team members
provide feedback on products and services
perform work independently
SQL knowledge a plus
Key Requirements
Associates degree in Electronics Engineering or related field
3-5 years of experience in a field service role
Equivalent combination of education and experience accepted
Proficient knowledge of Microsoft Operating systems
Proficient knowledge of Microsoft Office
Extensive knowledge of basic computer networking
Ability to locate and edit configuration and XML files
Understanding of ghosting and re-imaging processes
Strong mechanical aptitude
Proficiency with digital multi-meters and voltage/amperage testers
Must be able to carry, lift and push/pull up to 50 pounds frequently
Must be able to stand up to 10-12 hours a day on occasion