Director, Customer Experience, Na

Vantage Data Centers

Denver, CO, USA
Base: $180,000 - $200,000; bonus/equity: not speci...
Hybrid
7+ years of experience in data center operations
People management experience
Experience leading customer experience teams
The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships

Job Summary

  • The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships.
  • The North American Director Customer Experience will drive continued improvement by measuring metrics and KPIs consistently across all customers.
  • Vantage Data Centers offers a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Matching Summary

The Customer Experience department is dedicated to managing and enhancing all aspects of customer relationships.

Salary

Base: $180,000 - $200,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision coverage

Skills & Requirements

Must-have

  • 7+ years of experience in data center operations
  • people management experience
  • experience leading customer experience teams

Nice-to-have

  • strong verbal and written communication skills
  • ability to foster team-oriented environment
  • experience supporting hyperscale customers

Key Requirements

  • Bachelor’s degree in engineering preferred
  • 7+ years of experience in customer service delivery
  • proficiency with ServiceNow and Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter