Shell is targeting to diversify its business and has an ambition to grow in non-fuel categories including coffee and food service
Job Summary
Shell is targeting to diversify its business and has an ambition to grow in non-fuel categories including coffee and food service.
The role requires managing end-to-end coffee growth strategy, operational excellence, supplier and dealer relationships, and ensuring a flawless customer experience.
The candidate will regularly visit Shell Select stores to ensure operational standards and contribute to continuous improvement of customer satisfaction and business growth.
Matching Summary
Shell is targeting to diversify its business and has an ambition to grow in non-fuel categories including coffee and food service.
Skills & Requirements
Must-have
Retail operations experience
Contract management experience
Supplier and dealer relationship management
Operational excellence in coffee business
Fast problem response and communication
Coffee machine service knowledge
Nice-to-have
Passion for coffee business
Understanding of coffee machine brands
Experience in food service business growth
Agile working approach
Customer journey understanding
Hands-on attitude
Fluency in English
Key Requirements
Experienced professional level
Strong communication skills
Contract management capability
Experience in retail or coffee/food service business