Recepcionista - Noturno

Hotel Chadstone Melbourne MGallery

São Paulo, Brazil
On-site
Perform guest check-in and check-out procedures
Operate opera cloud reservation system
Manage customer complaints and critical situations
The role involves welcoming guests, managing reservations, and ensuring a personalized hospitality experience at the front desk

Job Summary

  • The role involves welcoming guests, managing reservations, and ensuring a personalized hospitality experience at the front desk.
  • Candidates will be responsible for handling check-ins, check-outs, payment processing, and resolving any guest conflicts or issues.
  • Accor offers a supportive environment focused on personal growth, purpose-driven work, and unlimited career possibilities within the global brand.

Matching Summary

Match Score: 85

The role involves welcoming guests, managing reservations, and ensuring a personalized hospitality experience at the front desk.

Skills & Requirements

Must-have

  • Perform guest check-in and check-out procedures
  • Operate Opera Cloud reservation system
  • Manage customer complaints and critical situations
  • Execute shift handover protocols
  • Provide telephone and face-to-face guest service

Nice-to-have

  • Creativity and problem-solving skills
  • Strong commitment to service excellence
  • Flexibility and dynamism in work approach
  • Team collaboration and organizational skills
  • Passion for serving others

Key Requirements

  • Knowledge of Opera Cloud system
  • English language proficiency
  • Experience in hotel reception duties

Work Rights

Not specified

Tailored Resume

Cover Letter