The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance
Job Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Candidates must have at least 8 years of experience in product support, customer success, or consulting for complex B2B enterprise software solutions.
The position requires managing a mix of co-located and virtual team members while collaborating closely with Global Support and sales teams.
Matching Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Skills & Requirements
Must-have
8+ years in product support or consulting
2+ years supervisory experience required
Experience leading complex SaaS teams
Proven ability to manage escalated issues
Strong understanding of support metrics
Nice-to-have
C-Level interaction experience
Deep expertise in Workday Architecture
Passion for building customer partnerships
Ability to work in hybrid environments
Strategic thinking for continuous improvement
Key Requirements
BS or MS in Technical Degree or equivalent experience
Minimum 2 years supervisory role for M3 level
Minimum 5 years supervisory role for M4 Sr. Manager level