Technical Support Specialist

Greenhouse Software Inc

Ireland
On-site
2+ years customer-facing experience
Zendesk platform proficiency
Email and live chat support skills
The company's mission is to make hiring work for everyone by fostering inclusivity and transparency within the team

Job Summary

  • The company's mission is to make hiring work for everyone by fostering inclusivity and transparency within the team.
  • Technical Support Specialists serve as the first point of contact for customers via email, chat, and video calls to resolve complex issues.
  • Employees receive benefits including medical insurance, mental health resources, 25 days' vacation, and an employer-matching pension program.

Matching Summary

The company's mission is to make hiring work for everyone by fostering inclusivity and transparency within the team.

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Zendesk platform proficiency
  • Email and live chat support skills
  • Complex technical problem solving
  • Clear communication with stakeholders

Nice-to-have

  • Experience with AI-assisted tools
  • Subject matter expertise in product roadmap
  • Passion for learning and knowledge sharing
  • Ability to explain technical architecture
  • Creative workarounds for customer issues

Key Requirements

  • Evidence of right to work in Ireland
  • No employment permit sponsorship available
  • 2+ years customer-facing work experience

Work Rights

Must have evidence of right to work in Ireland

Tailored Resume

Cover Letter