Troubleshooting computer systems software and hardware
Support internal and external clients
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PwC is seeking an IT Support Agent to provide front-line technical assistance and support for IT operations, aiming for high customer satisfaction. The role encompasses troubleshooting hardware and software issues, managing incidents, and ensuring smooth IT service delivery across various locations in South Africa.
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Job Summary
The primary focus is to provide 1st and 2nd line IT technical support in a client facing environment in order to achieve high levels of customer satisfaction.
Will operate from any one of our Tech Lounges based in Waterfall, Bloemfontein, Kimberly, Mahikeng, Emalahleni, Nelspruit, East London, Durban, Port Elizabeth, Stellenbosch and Cape Town.
Ensure that assigned IT service incidents are managed effectively, and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents.
Matching Summary
Match Score: 75
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PwC is seeking an IT Support Agent to provide front-line technical assistance and support for IT operations, aiming for high customer satisfaction. The role encompasses troubleshooting hardware and software issues, managing incidents, and ensuring smooth IT service delivery across various locations in South Africa.
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Skills & Requirements
Must-have
front-line technical assistance
troubleshooting computer systems software and hardware
support internal and external clients
L2 up to L4 support levels
Mobile platform support
Printer Hardware / Drivers
Audio visual
Nice-to-have
driven by curiosity
reliable contributing member of a team
adapt to working with a variety of clients
take ownership and consistently deliver quality work