Front Office Manager - Gerente De Recepción

Four Seasons Hotels Ltd

Cartagena, Colombia
Front office operations management
Guest service and complaint resolution
Property management system proficiency
Four Seasons is committed to delivering exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to delivering exceptional guest experiences through a world-class employee experience and company culture.
  • The Front Office Manager directs multiple front office teams, manages guest interactions, and ensures operational standards and financial procedures are met.
  • The role offers competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary accommodation and meals.

Matching Summary

Four Seasons is committed to delivering exceptional guest experiences through a world-class employee experience and company culture.

Skills & Requirements

Must-have

  • Front office operations management
  • Guest service and complaint resolution
  • Property management system proficiency
  • Bilingual English and Spanish communication
  • Staff training and scheduling
  • Financial and credit procedure compliance

Nice-to-have

  • Customer satisfaction focus
  • Team leadership and support
  • Cultural sensitivity and hospitality
  • Crisis and emergency response
  • Use of Microsoft Office for reporting

Key Requirements

  • Associate or bachelor's degree preferred
  • Extensive hospitality industry experience
  • Proficiency in Opera PMS
  • Fluency in English and Spanish

Work Rights

Not specified

Tailored Resume

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