It Support Specialist 2

Smith & Nephew

Not specified; not specified; medical, dental, vis...
Hybrid
Microsoft windows and office environment support
Active directory user administration
Servicenow incident management ticketing
The role involves providing day-to-day technical incident and problem support for internal desktop systems and IT infrastructure

Job Summary

  • The role involves providing day-to-day technical incident and problem support for internal desktop systems and IT infrastructure.
  • Candidates will lead on-site IT hardware logistics and maintain accurate inventory tracking within the ServiceNow system.
  • Smith & Nephew offers a comprehensive benefits package including 401k matching, flexible work models, and tuition reimbursement.

Matching Summary

The role involves providing day-to-day technical incident and problem support for internal desktop systems and IT infrastructure.

Salary

Not specified; Not specified; Medical, Dental, Vision, 401k Matching, Tuition Reimbursement

Skills & Requirements

Must-have

  • Microsoft Windows and Office environment support
  • Active Directory user administration
  • ServiceNow incident management ticketing
  • Hardware logistics and depot operations
  • Mobile device support for iOS platforms

Nice-to-have

  • Strong customer service communication skills
  • Root cause analysis methodologies
  • Audio-visual equipment maintenance experience
  • Remote connectivity troubleshooting skills
  • Collaborative team environment contribution

Key Requirements

  • Bachelor's degree in Computer Science or related discipline
  • Minimum 4 years of desktop support experience
  • Experience with Active Directory and root cause analysis

Work Rights

Not specified

Tailored Resume

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