Customer Service Representative

CRP Informationssysteme GmbH

Multiple Locations
Interpret contract benefits
Provide claim status
Answer calls professionally
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach

Job Summary

  • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
  • Answer calls as required by company policy in a helpful, professional, timely manner and document all calls while in progress.
  • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.

Matching Summary

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.

Skills & Requirements

Must-have

  • Interpret contract benefits
  • Provide claim status
  • Answer calls professionally
  • Document calls in progress
  • Transfer calls to departments
  • Document policy file clearly

Nice-to-have

  • Positive and professional approach
  • Maximize team efficiency
  • Communicate openly with team

Key Requirements

  • Cross training participation

Work Rights

Not specified

Tailored Resume

Cover Letter