Senior Support Analyst I (oracle Ebs Support+ Hrms & Otl Modules)- 3 To 6 Yrs Exp- Immediate Joiner
AtkinsRealis UK
Hybrid
Oracle e-business suite r12.2 or later
Hrms and otl modules experience
Ms sql server scripting and pl/sql
This role involves managing incidents and requests queues while ensuring alignment with defined SLAs for Oracle EBS applications
Job Summary
This role involves managing incidents and requests queues while ensuring alignment with defined SLAs for Oracle EBS applications.
Candidates will partner with Global Services teams to equip them for Level 1 and selected Level 2 support, ensuring smooth handoffs for escalated issues.
The company offers comprehensive benefits including premium medical insurance, generous annual leave, and flexible hybrid work solutions.
Matching Summary
This role involves managing incidents and requests queues while ensuring alignment with defined SLAs for Oracle EBS applications.
Skills & Requirements
Must-have
Oracle E-Business Suite R12.2 or later
HRMS and OTL modules experience
MS SQL Server scripting and PL/SQL
ServiceNow portal usage
ITIL framework knowledge
Nice-to-have
French language proficiency
Azure DevOps experience
Engineering and construction industry background
Strong stakeholder management skills
Continuous service improvement mindset
Key Requirements
Bachelor's degree in computer science or equivalent
6+ years of hands-on applications support experience