Analista De Planejamento E Performance Do Atendimento Sênior

Iberdrola

Campinas, SP, Brazil
Hybrid
Callcenter operations dimensioning
High volume data manipulation
End-to-end planning processes
Iberdrola is seeking a Senior Planning and Performance Analyst for their customer service operations in Campinas, Brazil. The role involves overseeing call center service contracts, monitoring KPIs, managing budget compliance, and requires strong data manipulation skills

Job Summary

  • The role involves managing the entire process of contracting call center services, monitoring key performance indicators, billing, and ensuring budget compliance.
  • Neoenergia invests in diversity, innovation, and technology to provide the best energy solutions to 16 million customers across Brazil.
  • The company offers benefits such as health and dental plans, meal and food vouchers, profit sharing, extended parental leaves, hybrid work, gym access, language programs, childcare support, private pension, and life insurance.

Matching Summary

Match Score: 85

Iberdrola is seeking a Senior Planning and Performance Analyst for their customer service operations in Campinas, Brazil. The role involves overseeing call center service contracts, monitoring KPIs, managing budget compliance, and requires strong data manipulation skills.

Skills & Requirements

Must-have

  • Callcenter operations dimensioning
  • High volume data manipulation
  • End-to-end planning processes
  • Advanced Excel and PowerPoint skills
  • Budget and KPI compliance management

Nice-to-have

  • Financial courses or degree
  • Database handling experience
  • Knowledge of MS Project
  • Workforce management (WFM) experience
  • Diversity and inclusion focus

Key Requirements

  • Completed higher education
  • Experience in call center operations dimensioning
  • Advanced proficiency in Excel and PowerPoint
  • Availability to work in Campinas, SP
  • Experience in end-to-end planning from contracting to billing

Work Rights

Must meet Brazilian immigration requirements if not citizen

Tailored Resume

Cover Letter