Customer Service Supervisor

GPC Tools & Equipment Sydney

Monterrey, Mexico
Supervise daily planning
Assign work and provide feedback
Monitor performance metrics
This role supervises the daily planning and tasks of Customer Service Representatives, assigning work and providing feedback to improve quality and productivity

Job Summary

  • This role supervises the daily planning and tasks of Customer Service Representatives, assigning work and providing feedback to improve quality and productivity.
  • Key responsibilities include monitoring performance metrics, identifying training needs, coordinating with internal departments, and facilitating process improvements using Lean methodology.
  • Motion Industries offers an excellent benefits package including medical, dental, vacation, and holiday pay.

Matching Summary

This role supervises the daily planning and tasks of Customer Service Representatives, assigning work and providing feedback to improve quality and productivity.

Skills & Requirements

Must-have

  • supervise daily planning
  • assign work and provide feedback
  • monitor performance metrics
  • implement corrective actions
  • facilitate departmental process improvement
  • utilize Lean methodology

Nice-to-have

  • strong critical thinking
  • problem-solving skills
  • financial acumen
  • facilitate change
  • active listening skills

Key Requirements

  • Bachelor's degree required
  • 3-5 years related experience
  • Bilingual Spanish/English
  • Intermediate/advanced English proficiency
  • Leadership skills
  • Analytical and mathematical skills

Work Rights

Not specified

Tailored Resume

Cover Letter