Technical Support Technician - International (europe))

MicroAire Surgical Instruments LLC

Netherlands, Europe
Fully remote
Medical device hardware troubleshooting
On-site equipment installation
Customer technical support
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems, ensuring compliance with regulatory requirements.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • On-site equipment installation
  • Customer technical support
  • Troubleshooting in clinical environments
  • Documentation of service activities

Nice-to-have

  • Relationship-based support
  • Cross-cultural communication skills
  • Continuous improvement mindset
  • Partnership with Sales and Engineering

Key Requirements

  • Bachelor's degree required
  • Experience supporting medical devices
  • Experience working with healthcare professionals
  • Must live near an international airport
  • 60% Travel required

Work Rights

Not specified

Tailored Resume

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