Customer Service Supervisor

Mecanicien.ca

Monitor and evaluate performance metrics
Train employees on quality and productivity
Implement corrective actions
The Customer Service Supervisor oversees daily planning and tasks of Customer Service Representatives, assigning work and providing feedback

Job Summary

  • The Customer Service Supervisor oversees daily planning and tasks of Customer Service Representatives, assigning work and providing feedback.
  • This role involves monitoring performance metrics, coaching employees, implementing corrective actions, and identifying training needs.
  • Motion Industries offers an excellent benefits package including medical, dental, vacation, and holiday pay.

Matching Summary

The Customer Service Supervisor oversees daily planning and tasks of Customer Service Representatives, assigning work and providing feedback.

Skills & Requirements

Must-have

  • Monitor and evaluate performance metrics
  • Train employees on quality and productivity
  • Implement corrective actions
  • Facilitate departmental process improvements
  • Utilize Lean methodology
  • Bilingual Spanish/English communication

Nice-to-have

  • Strong critical thinking
  • Problem-solving skills
  • Financial acumen
  • Attention to detail

Key Requirements

  • Bachelor's degree required
  • 3-5 years of related experience
  • Intermediate/advanced English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter