Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates
Job Summary
Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates.
The role leads daily operations and continuous development of the ITSM platform and Atlassian toolset, managing a team and vendor relationships.
Ferguson offers comprehensive benefits including health, dental, vision, paid time off, life insurance, 401(k) match, mental health coverage, and inclusive family benefits.
Matching Summary
Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates.
Salary
Base: $7,568.91 - $13,247.76 monthly; Bonus/Equity: Eligible for bonus or incentive plan; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) match, mental health coverage, family benefits
Skills & Requirements
Must-have
IT Service Management platform expertise
Leadership of technical teams
Vendor and contract management
ITSM and ITIL principles
Atlassian Jira and Confluence administration
Remote work within United States
Nice-to-have
Strategic planning and roadmap development
Coaching and mentoring skills
Effective communication with technical and non-technical audiences
Adaptability to changing business needs
Proficiency in Microsoft 365 applications
Key Requirements
Minimum 5 years IT leadership experience
Bachelor's degree or equivalent experience
Deep technical expertise in ITSM platforms
Strong leadership and people management skills
Solid understanding of ITIL, ITSM, and ITOM principles