Technical Support Engineer (emea)

Metronome

Remote, United States
Not specified; not specified; not specified
Remote
2+ years technical support experience
Api debugging and triage skills
Sql functional knowledge
Metronome is a leading usage-based billing platform enabling companies to launch products faster with any pricing model

Job Summary

  • Metronome is a leading usage-based billing platform enabling companies to launch products faster with any pricing model.
  • The role involves providing world-class technical support, diagnosing customer issues, and collaborating directly with engineering teams.
  • Employees will develop internal tools, create documentation, and influence the product roadmap based on customer feedback.

Matching Summary

Metronome is a leading usage-based billing platform enabling companies to launch products faster with any pricing model.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • API debugging and triage skills
  • SQL functional knowledge
  • Customer-facing communication skills
  • Engineering team collaboration

Nice-to-have

  • Startup or early-stage support experience
  • Typescript, Python, or Ruby programming
  • Knowledge base article creation
  • Zendesk or Pylon ticketing system familiarity
  • Enterprise software integration experience

Key Requirements

  • 2+ years in B2B technical support or engineering
  • Ability to debug and triage escalations
  • Functional knowledge of SQL
  • Strong written and verbal communication

Work Rights

Not specified

Tailored Resume

Cover Letter