Lead Customer Service - Italy

PPD (Thermo Fisher) UK

Budapest
On-site
Exceptional customer service experience
Order management
Quotations
PPD (Thermo Fisher) is seeking a Lead Customer Service Representative for their new Shared Service Center in Budapest. The role involves providing exceptional customer support, managing customer relationships, and leading administrative processes while ensuring compliance with company policies

Job Summary

  • The Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data.
  • In addition to the above, Lead Customer Service Representatives provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives.
  • This position requires repetitive typing and regular use of a computer plus multiple displays.

Matching Summary

Match Score: 85

PPD (Thermo Fisher) is seeking a Lead Customer Service Representative for their new Shared Service Center in Budapest. The role involves providing exceptional customer support, managing customer relationships, and leading administrative processes while ensuring compliance with company policies.

Skills & Requirements

Must-have

  • exceptional customer service experience
  • order management
  • quotations
  • master data
  • Customer Relationship Management systems
  • key performance indicator metrics
  • operational details
  • data accuracy and quality
  • customer service reports
  • high integrity and compliance
  • stringent attention to detail
  • problem-solving skills
  • multitask under tight deadlines
  • self-motivation
  • positive attitude
  • team player
  • strong written and verbal communication
  • organizational skills
  • prioritize workload effectively
  • judgment and diplomacy
  • act without having all details
  • sense of ownership
  • proactive solution-focused mindset
  • repetitive typing
  • regular use of a computer

Nice-to-have

  • active support to management
  • drive customer loyalty
  • maximize business performance
  • align to business objectives
  • lead and facilitate meetings
  • take ownership for actions
  • approachable, calm, and methodical
  • deal with ambiguity
  • see the bigger picture
  • can-do attitude
  • ERP systems experience

Key Requirements

  • 3-5 years' customer service experience
  • high school diploma or Government Body award
  • Bachelor’s Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter