Social Sentinels

Nubank

Mexico City, Mexico
Not specified; equity opportunity available; holid...
On-site
Track record resolving complex customer issues
Bilingual spanish and english communication skills
Experience analyzing patterns in case data
The Social Sentinel team serves as the front line for Nu Mexico's customer experience by monitoring social channels and resolving escalated cases

Job Summary

  • The Social Sentinel team serves as the front line for Nu Mexico's customer experience by monitoring social channels and resolving escalated cases.
  • Employees analyze escalated cases to identify patterns that directly inform product improvements and process enhancements.
  • The role offers equity opportunities, extended parental leaves, mental health support, and a 30-day holiday bonus.

Matching Summary

The Social Sentinel team serves as the front line for Nu Mexico's customer experience by monitoring social channels and resolving escalated cases.

Salary

Not specified; Equity opportunity available; Holiday Bonus: 30 days of pay per year

Skills & Requirements

Must-have

  • Track record resolving complex customer issues
  • Bilingual Spanish and English communication skills
  • Experience analyzing patterns in case data
  • Cross-functional collaboration with product teams
  • Strong sense of ownership and follow-through

Nice-to-have

  • Experience with Sprinklr or Databricks SQL
  • Background handling high-impact complaints in fintech
  • Ability to turn quantitative data into strategic recommendations

Key Requirements

  • Fluency in written and verbal Spanish and English
  • Proven empathy and judgment in high-pressure situations
  • Demonstrated ability to close loops on complex cases

Work Rights

Not specified

Tailored Resume

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