Five years administrative customer service experience
Proficiency with epic allscripts rlsolutions midas
Ability to prioritize complaints by urgency level
The role serves as the first line of defense for patients and caregivers by coordinating intakes and assigning Ombudsman cases to address concerns effectively
Job Summary
The role serves as the first line of defense for patients and caregivers by coordinating intakes and assigning Ombudsman cases to address concerns effectively.
Candidates must possess thick skin and excellent customer service skills to manage inbound calls and walk-in requests from distressed individuals.
The position offers promotional opportunities within the department and a supportive team atmosphere characterized by camaraderie across the organization.
Matching Summary
The role serves as the first line of defense for patients and caregivers by coordinating intakes and assigning Ombudsman cases to address concerns effectively.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Five years administrative customer service experience
Proficiency with Epic Allscripts RLSolutions Midas
Ability to prioritize complaints by urgency level
Nice-to-have
Thick skin for handling difficult patient interactions
Complaint handling and compliance experience
Empathy in managing patient expectations
Key Requirements
Associate's Degree or equivalent experience
Five years of administrative or call center experience