Technical Support Specialist - Fusion Operations

Autodesk

Kraków, Poland
Respond to support requests via multiple channels
Document support interactions in case management system
Research and verify product defects
Resolve customer issues reported via phone, chat, web, online forums, and other channels

Job Summary

  • Resolve customer issues reported via phone, chat, web, online forums, and other channels.
  • Engage in proactive support activities such as publishing technical articles, hosting Q&A sessions, and presenting webinars.
  • Collaborate with senior staff on escalated issues, research product defects, and participate in product BETA programs.

Matching Summary

Resolve customer issues reported via phone, chat, web, online forums, and other channels.

Skills & Requirements

Must-have

  • Respond to support requests via multiple channels
  • Document support interactions in case management system
  • Research and verify product defects
  • Handle personal backlog of support requests
  • Manage customer and partner expectations
  • Experience with Manufacturing Execution Systems

Nice-to-have

  • Engage in proactive support activities
  • Publish technical articles
  • Host Q&A sessions
  • Present webinars or technical presentations
  • Participate in product BETA programs
  • Assist in knowledge base quality development

Key Requirements

  • 3+ years of Manufacturing industry experience
  • Bachelor's degree in Manufacturing Engineering or similar
  • Experience as Customer Service, Customer Support, or Consultant
  • Experience with Manufacturing Execution Systems
  • Customer service, troubleshooting, and issue severity assessment experience
  • Excellent experience assisting customers via chat and email

Work Rights

Not specified

Tailored Resume

Cover Letter