As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation
Job Summary
As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation.
This role includes participation in an on-call rotation to support critical production systems outside of regular business hours, responding to incidents, troubleshooting issues, and coordinating with relevant teams to ensure service continuity and minimal downtime.
We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal, and offer a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
As a Senior Support Engineer, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation.
Skills & Requirements
Must-have
Java based Application Support
Java/J2EE development / support
Release process and CI/CD pipelines
Software development lifecycle & infrastructure
Source code management tools such as Git
Formal agile software development lifecycle
On-call rotation for production systems
Nice-to-have
Python and polyglot environments
Intellectually curious and passionate
Creative and a problem solver
Sustainability across global business
Cross-functional collaboration skills
Key Requirements
1-3 Years of experience leading technical support teams
Excellent technical, diagnostic, and troubleshooting skills
Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS