This leader will partner closely with executives across Operations, Digital, Property and Customer Service Operations to design and deliver a new operating model that improves customer and associate experiences, increases efficiency, and drives profitable growth
Job Summary
This leader will partner closely with executives across Operations, Digital, Property and Customer Service Operations to design and deliver a new operating model that improves customer and associate experiences, increases efficiency, and drives profitable growth.
You’ll lead teams that design and implement solutions, leverage data to unlock insights, and help build scalable, future-ready operations.
We offer comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
Matching Summary
This leader will partner closely with executives across Operations, Digital, Property and Customer Service Operations to design and deliver a new operating model that improves customer and associate experiences, increases efficiency, and drives profitable growth.
Skills & Requirements
Must-have
operational strategy development
process redesign
cross-functional project management
data analysis for insights
technology evaluation for operations
Nice-to-have
thrives in ambiguity
passion for customer experience
associate engagement focus
fast-paced environments
building scalable operations
Key Requirements
Bachelor's degree required
5-7+ years business analysis, project management, process improvement
5+ years leading operations process improvement/redesign
5+ years managing complex, cross-functional projects
4+ years people leadership experience
3+ years assessing technology and process requirements
Experience in residential property management is a strong plus