Director, Ai & Chatbot

OKX

Kuala Lumpur, Malaysia
**
Strong technical fluency in nlp and llm systems
Proven experience in fintech crypto or trading environments
Ability to connect ai model behavior with operational outcomes
** OKX, a leading cryptocurrency exchange, is seeking a Director of AI & Chatbot Intelligence to enhance its global conversational AI capabilities. The ideal candidate will have strong technical expertise in NLP and LLM systems, along with experience in fintech or crypto environments. **

Job Summary

  • The role involves leading the transformation of OKX's bot function from performance management into a strategic AI-driven capability that improves automation and efficiency at scale.
  • You will own end-to-end performance of the chatbot ecosystem across all markets, driving improvements in resolution rates, containment, and response quality.
  • This position sits at the intersection of Customer Operations, AI & Data Systems, Product & Engineering, and Knowledge & Content Systems within Global Business Services.

Matching Summary

Match Score: 75

** OKX, a leading cryptocurrency exchange, is seeking a Director of AI & Chatbot Intelligence to enhance its global conversational AI capabilities. The ideal candidate will have strong technical expertise in NLP and LLM systems, along with experience in fintech or crypto environments. **

Skills & Requirements

Must-have

  • Strong technical fluency in NLP and LLM systems
  • Proven experience in fintech crypto or trading environments
  • Ability to connect AI model behavior with operational outcomes

Nice-to-have

  • Experience building high-performing AI-native teams
  • Strategic partnership with Product and Engineering teams
  • Background in scaling global customer experience operations

Key Requirements

  • Director level leadership experience
  • Technical expertise in Large Language Models
  • Fintech or cryptocurrency industry background

Work Rights

Not specified

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