Technician Ii Client Services/desktop Support - Jefferson Abington

Thomas Jefferson University

Abington, Pennsylvania, United States
Not specified
Troubleshoot desktop, application, connectivity issues
Software deployment, updates, patching
Document solutions and knowledge base
Thomas Jefferson University is seeking a Technician II in Client Services/Desktop Support to provide exceptional technical support and assistance in various settings. The role requires troubleshooting, resolving technical inquiries, and fostering strong client relationships, with a focus on enhancing user experience

Job Summary

  • Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services.
  • Provides desktop support and equipment deployment services in clinical, academic, and corporate settings.
  • Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues.

Matching Summary

Match Score: 85

Thomas Jefferson University is seeking a Technician II in Client Services/Desktop Support to provide exceptional technical support and assistance in various settings. The role requires troubleshooting, resolving technical inquiries, and fostering strong client relationships, with a focus on enhancing user experience.

Skills & Requirements

Must-have

  • Troubleshoot desktop, application, connectivity issues
  • Software deployment, updates, patching
  • Document solutions and knowledge base
  • Provide training and guidance
  • Handle evolving technologies (Citrix VDI, FlexTG)

Nice-to-have

  • Foster strong client relationships
  • Enhance user experience
  • Ensure effective use of technology

Key Requirements

  • 3 years related work experience
  • High School Diploma/GED
  • Understanding of ticketing systems (e.g. ServiceNow)
  • General awareness of IP addressing and network protocols

Work Rights

Not specified

Tailored Resume

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