It Service Delivery Technician

H1BConnect

Salem, VA, United States
Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Active directory user management
Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates

Job Summary

  • Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.
  • Participates in the development of IT support processes, tools and documentation for company.
  • Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success.

Matching Summary

Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Active Directory user management
  • Client-side security software
  • Identify and remove viruses/malware
  • Network printer troubleshooting
  • Client-side networking troubleshooting

Nice-to-have

  • Continuous improvement opportunities
  • Positive customer support attitude
  • Adapt to rapid changes
  • Work with remote team members
  • Experience with Mac hardware/OS X
  • Experience with CAD/Pro-E/Solidworks

Key Requirements

  • Associate's degree required
  • 0-3 years of experience
  • Related certifications preferred (MOS, MCTS, A+, ACMT, ITIL V3)
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter