Business Support Officer

Aussie Broadband

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (assumed to be flexible based on company culture).
Knowledge of telco technologies
Experience with sd-wan or mpls
Familiarity with managed services
Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, to assist customers and colleagues with a focus on telco technologies and issue resolution. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a willingness to adapt to new technologies

Job Summary

  • You will confidently manage frontline diagnostics and service requests across voice and data services while resolving issues within agreed SLAs.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • Aussie Broadband is a B Corp Certified company that values inclusion, diversity, and maintaining high standards for social and environmental performance.

Matching Summary

Match Score: 85

Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, to assist customers and colleagues with a focus on telco technologies and issue resolution. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a willingness to adapt to new technologies.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off Mobile services

Skills & Requirements

Must-have

  • Knowledge of telco technologies
  • Experience with SD-WAN or MPLS
  • Familiarity with managed services
  • Ability to troubleshoot using OSI model
  • Strong organization and time-management skills

Nice-to-have

  • CCNA, NSE4, or CompTIA A+ certification
  • Proactive approach to problem-solving
  • Clear and confident communication style
  • Willingness to learn new technologies
  • Collaborative team working style

Key Requirements

  • Knowledge of Hosted PABX, MPLS, Cisco, FortiGate
  • Experience with Layer 2 network environments
  • Certifications such as CCNA, NSE4, or CompTIA A+

Work Rights

Not specified

Tailored Resume

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