Client Engagement Specialist

Otis

Fort Lauderdale, FL, USA
Not specified; not specified; not specified
Fully remote
Bachelor's degree in finance or accounting
Experience with billing and invoicing processes
Proven ability to manage invoice disputes
This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution

Job Summary

  • This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.
  • The position involves managing full ownership of account onboarding, transitions, and maintaining SLA tracking for National Key Account customers.
  • Otis offers intensive training in technology and processes, along with opportunities to exchange ideas with experienced colleagues globally.

Matching Summary

This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Finance or Accounting
  • Experience with billing and invoicing processes
  • Proven ability to manage invoice disputes
  • Strong organizational skills and attention to detail
  • Excellent communication skills for customer meetings

Nice-to-have

  • Experience with customer portal billing systems
  • Ability to interpret hourly billing rate variations
  • Trend identification and process improvement skills
  • Flexible and agile work approach

Key Requirements

  • Bachelor's Degree preferred in Finance, Accounting, Business, or Sales
  • Prior experience in billing, invoicing, or financial operations required
  • Proficiency in interpreting contract billing rates and variations

Work Rights

Not specified

Tailored Resume

Cover Letter