Técnico/a De Fidelización Y Retención De Clientes

Wolters Kluwer N.V

3 Locations
Hybrid (3 days remote)
Advanced crm software proficiency
Proactive customer relationship management
Data-driven churn analysis and prevention
Wolters Kluwer is seeking a Business Retention Associate to enhance customer loyalty and reduce churn through proactive relationship management and data-driven retention strategies. The role involves collaborating with internal teams to resolve customer issues and ensure satisfaction while leveraging advanced CRM tools

Job Summary

  • The mission of this role is to maximize customer retention and value by proactively managing the client lifecycle and preventing churn.
  • Candidates will utilize advanced data analysis to identify abandonment risks and design personalized solutions to enhance product engagement.
  • The company offers a hybrid work model with three days from home, access to cutting-edge technology, and opportunities for internal career growth.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Business Retention Associate to enhance customer loyalty and reduce churn through proactive relationship management and data-driven retention strategies. The role involves collaborating with internal teams to resolve customer issues and ensure satisfaction while leveraging advanced CRM tools.

Skills & Requirements

Must-have

  • Advanced CRM software proficiency
  • Proactive customer relationship management
  • Data-driven churn analysis and prevention
  • Complex problem resolution skills
  • Active listening and communication

Nice-to-have

  • Collaborative team environment experience
  • Strategic planning for client engagement
  • International growth mindset
  • Digital platform adaptability

Key Requirements

  • Advanced CRM software competency
  • Strong verbal and written communication
  • Experience in data analysis and reporting

Work Rights

Not specified

Tailored Resume

Cover Letter