Customer Care Associate

QBE

Regulatory compliance with laws
Policy issuance and renewals
Billing inquiry resolution
The primary purpose of this role is to provide customer service and administrative support through email and phone calls while handling policy documentation

Job Summary

  • The primary purpose of this role is to provide customer service and administrative support through email and phone calls while handling policy documentation.
  • Employees must ensure 100% regulatory compliance with laws and industry codes while processing transactions accurately.
  • The role involves managing the dispatch of policy documentation, conducting quality audits, and supporting the Policy Admin Team with various tasks.

Matching Summary

The primary purpose of this role is to provide customer service and administrative support through email and phone calls while handling policy documentation.

Skills & Requirements

Must-have

  • Regulatory compliance with laws
  • Policy issuance and renewals
  • Billing inquiry resolution
  • Stakeholder communication skills
  • Quality audit checks

Nice-to-have

  • Call centre experience in insurance
  • Banking industry billing responsibilities
  • BPO industry shifting schedules
  • Personalized quality service delivery
  • Training on policy procedures

Key Requirements

  • Tertiary Degree or equivalent combination
  • Relevant work experience required
  • Territory qualified preferred
  • Vocational/Technical qualification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter