Onboarding Manager

Impact

Remote, United States
Base: $70,000.00 - $80,000 py; bonus/equity: 5% va...
Remote
Strong project management skills
Client-facing onboarding experience
Ability to manage multiple projects
Impact.com is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring they achieve initial value through effective program launches. The role involves managing multiple onboarding projects, delivering client training, and collaborating with internal teams to streamline processes

Job Summary

  • The Onboarding Manager is responsible for guiding clients through the kickoff, integration, and ramp phases to ensure they reach initial value quickly.
  • This role requires managing the entire onboarding lifecycle from setup to activation while collaborating with Integration Engineering and Sales teams.
  • The company offers unlimited responsible PTO, flexible work hours, and a technology stipend as part of its comprehensive benefits package.

Matching Summary

Match Score: 85

Impact.com is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring they achieve initial value through effective program launches. The role involves managing multiple onboarding projects, delivering client training, and collaborating with internal teams to streamline processes.

Salary

Base: $70,000.00 - $80,000 per year; Bonus/Equity: 5% variable annual bonus plus RSU grant; Benefits: Medical, Dental, Vision, Unlimited PTO, 401(k)

Skills & Requirements

Must-have

  • Strong project management skills
  • Client-facing onboarding experience
  • Ability to manage multiple projects

Nice-to-have

  • Experience in affiliate or influencer management
  • Ability to communicate technical concepts
  • Knowledge of scalable onboarding processes

Key Requirements

  • ~2+ years experience in customer-facing roles
  • Experience in client onboarding or customer success preferred

Work Rights

Not specified

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