Clinical Outcomes Associate

Cook Children's Health Plan

Fort Worth, Texas, United States
Bi-lingual english spanish required
One year healthcare customer service experience
Proficiency in microsoft office products
The role involves conducting telephonic outreach to Cook Childrens Health Plan members for needs assessment and care gap closure

Job Summary

  • The role involves conducting telephonic outreach to Cook Childrens Health Plan members for needs assessment and care gap closure.
  • Candidates must be bi-lingual in English and Spanish with expert proficiency in translating medical terms and diagnoses.
  • This position serves as the initial point of contact between the health plan and new members, acting as a trusted advisor.

Matching Summary

The role involves conducting telephonic outreach to Cook Childrens Health Plan members for needs assessment and care gap closure.

Skills & Requirements

Must-have

  • Bi-lingual English Spanish required
  • One year healthcare customer service experience
  • Proficiency in Microsoft Office products
  • Strong phone communication skills
  • Ability to navigate multiple computer applications

Nice-to-have

  • Experience in Managed Care environment
  • Converting from temporary employment status
  • Highly detail oriented organizational skills
  • Ability to work independently without supervision

Key Requirements

  • High school diploma
  • Minimum one year healthcare customer service experience
  • Pass Spanish language test prior to hire
  • Computer and data entry experience

Work Rights

Not specified

Tailored Resume

Cover Letter