Senior Director Of Customer Experience And Operations - Association Banking
Western Alliance Bank
Chandler, AZ, United States
Customer experience strategy
Operations leadership
Process efficiency
The Senior Director is responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes
Job Summary
The Senior Director is responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes.
Define a 12–24 month operating vision and roadmap (people, process, technology) that continues the multi-year customer facing operations transformation initiative while supporting deposit growth and customer retention.
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
Matching Summary
The Senior Director is responsible for building a high performing operations organization that delivers exceptional client experience, scalable process efficiency, and robust risk & compliance outcomes.