This role is responsible for leading and continuously enhancing IT support services across Accor's corporate offices in the Pacific region
Job Summary
This role is responsible for leading and continuously enhancing IT support services across Accor's corporate offices in the Pacific region.
The position requires balancing global standards with local business needs while ensuring strong performance against service levels and employee experience targets.
Candidates must have a proven track record of building service cultures and managing regional budgets with P&L responsibility.
Matching Summary
This role is responsible for leading and continuously enhancing IT support services across Accor's corporate offices in the Pacific region.
Skills & Requirements
Must-have
10 years IT support experience
Senior leadership in service management
ITSM practices knowledge
Asset lifecycle management
Regional budget and P&L responsibility
Nice-to-have
Strong customer-focused service culture
Experience with automation and process optimisation
Ability to navigate global vs local needs
Key Requirements
Minimum 10 years in IT support or service management