Senior Customer Success Manager

Jobgether

India
On-site
Strong strategic account management skills
Relationship building with smb clients
Data-driven decision making abilities
Jobgether is seeking a Senior Customer Success Manager in India to drive customer value and satisfaction in a B2B SaaS context. The role emphasizes strategic account management, client relationships, and cross-functional collaboration to enhance customer experience and identify growth opportunities

Job Summary

  • This role is centered on driving long-term customer value, satisfaction, and growth within a fast-paced B2B SaaS environment.
  • You will act as a trusted advisor to SMB and commercial clients, helping them maximize adoption and outcomes from a complex digital workplace platform.
  • A key part of your mission is identifying expansion opportunities while proactively managing risks to retention.

Matching Summary

Match Score: 85

Jobgether is seeking a Senior Customer Success Manager in India to drive customer value and satisfaction in a B2B SaaS context. The role emphasizes strategic account management, client relationships, and cross-functional collaboration to enhance customer experience and identify growth opportunities.

Skills & Requirements

Must-have

  • Strong strategic account management skills
  • Relationship building with SMB clients
  • Data-driven decision making abilities

Nice-to-have

  • Ability to influence cross-functional teams
  • Proactive risk management for retention
  • Experience in fast-paced B2B environments

Work Rights

Not specified

Tailored Resume

Cover Letter