Not specified; bonus available; pension scheme, ho...
Hybrid
Leadership of senior delivery leads
Strategic change management experience
Operational governance and compliance
Capital One is seeking an Operations Manager for its Financial Support department in Nottingham, UK, to lead a team focused on driving customer experience and operational excellence. The role involves strategic coaching, performance management, and fostering a culture of high accountability among Delivery Leads
Job Summary
The role focuses on leading a team of Operations Delivery Leads to deliver great customer experiences across the Financial Support department.
Candidates must demonstrate the ability to coach senior leaders, manage complex operational metrics, and drive structural improvements.
The company offers a hybrid working model with benefits including pension schemes, bonuses, private medical insurance, and access to Capital One University training.
Matching Summary
Match Score: 85
Capital One is seeking an Operations Manager for its Financial Support department in Nottingham, UK, to lead a team focused on driving customer experience and operational excellence. The role involves strategic coaching, performance management, and fostering a culture of high accountability among Delivery Leads.
Salary
Not specified; Bonus available; Pension scheme, holiday entitlement, private medical insurance included
Skills & Requirements
Must-have
Leadership of senior delivery leads
Strategic change management experience
Operational governance and compliance
KPI delivery in complex operations
Coaching at a senior leadership level
Nice-to-have
Experience in Financial Difficulties sector
Track record of large-scale transformation
System migration project experience
Diverse team engagement skills
Continuous improvement mindset
Key Requirements
Proven experience managing People Leaders
Experience delivering against multi-layered metrics