Manager, Service Quality

tech.gov.sg

Not specified
3 to 5 years experience in customer service operations
Good written and verbal communication skills
Ability to manage concurrent cases
The position of Manager, Service Quality at tech.gov.sg involves overseeing customer service operations related to health products and vaping inquiries, focusing on process enhancements and public feedback management. The ideal candidate should have 3-5 years of experience in customer service operations, strong communication skills, and a background in regulatory affairs or project management

Job Summary

  • This officer oversees HSA's customer service operations through two key areas.
  • The officer will assist in the review and implementation of new customer service processes.
  • The role includes ensuring timely responses to public enquiries and facilitating complex feedback resolution.

Matching Summary

Match Score: 85

The position of Manager, Service Quality at tech.gov.sg involves overseeing customer service operations related to health products and vaping inquiries, focusing on process enhancements and public feedback management. The ideal candidate should have 3-5 years of experience in customer service operations, strong communication skills, and a background in regulatory affairs or project management.

Skills & Requirements

Must-have

  • 3 to 5 years experience in customer service operations
  • good written and verbal communication skills
  • ability to manage concurrent cases

Nice-to-have

  • experience in regulatory affairs
  • project management background
  • familiarity with customer service technologies

Key Requirements

  • experience in customer service operations
  • demonstrated ability to manage concurrent cases

Work Rights

Not specified

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