Onsite It Support Senior Analyst

NTT DATA

Onsite
Windows 10/11 troubleshooting
Servicenow itsm tool experience
Microsoft active directory knowledge
NTT DATA is seeking an Onsite IT Support Senior Analyst to provide technical support for software and hardware issues, ensuring excellent customer service and rapid incident resolution. The ideal candidate will have experience with Windows operating systems, IT service management tools, and strong communication skills

Job Summary

  • The role involves diagnosing and resolving software and hardware incidents across operating systems and applications.
  • Candidates must maintain excellent customer service while documenting requests and managing IT asset databases.
  • The position requires working within relevant legislation and actively supporting equality and diversity policies.

Matching Summary

Match Score: 85

NTT DATA is seeking an Onsite IT Support Senior Analyst to provide technical support for software and hardware issues, ensuring excellent customer service and rapid incident resolution. The ideal candidate will have experience with Windows operating systems, IT service management tools, and strong communication skills.

Skills & Requirements

Must-have

  • Windows 10/11 troubleshooting
  • ServiceNow ITSM tool experience
  • Microsoft Active Directory knowledge
  • Microsoft Office 365 proficiency
  • TCP/IP networking protocols
  • Wireless handheld device setup

Nice-to-have

  • Excellent verbal communication skills
  • Ability to manage changing priorities
  • Willingness to work after hours
  • Team collaboration mindset
  • Customer service excellence

Key Requirements

  • Experience with ServiceNow or similar ITSM tools
  • Knowledge of Windows 10/11 and Active Directory
  • Basic TCP/IP networking protocols understanding
  • Ability to work out-of-hours support when required

Work Rights

Not specified

Tailored Resume

Cover Letter