Patient Service Representative - 3rd Shift

Advocate Health

Wisconsin, US
Base: $20.80 - $31.20; bonus/equity: not specified...
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Patient information accuracy
Collect patient responsibility
Verify insurance benefits
** Advocate Health is seeking a Patient Service Representative for the 3rd Shift at their BayCare Medical Center in Wisconsin. The role involves patient check-in, insurance verification, and providing financial assistance referrals, requiring strong customer service skills and knowledge of medical terminology. **

Job Summary

  • Greets and checks in patients, ensuring information is complete and accurate, and collects patient responsibility.
  • Verifies insurance benefits, obtains/calculates patient responsibility, and communicates organizational payment expectations.
  • Schedules patient visits, assists with onboarding, and works assigned EPIC work queues following department processes.

Matching Summary

Match Score: 75

** Advocate Health is seeking a Patient Service Representative for the 3rd Shift at their BayCare Medical Center in Wisconsin. The role involves patient check-in, insurance verification, and providing financial assistance referrals, requiring strong customer service skills and knowledge of medical terminology. **

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Patient information accuracy
  • Collect patient responsibility
  • Verify insurance benefits
  • Monitor patient flow
  • EPIC work queues
  • Public relations with patients

Nice-to-have

  • Willingness to work collaboratively
  • Proactive communication
  • Process improvement opportunities

Key Requirements

  • High School Graduate
  • 1 year customer service or clerical experience
  • Ability to handle sensitive information
  • Technical proficiency with insurance verification tools and EPIC

Work Rights

Not specified

Tailored Resume

Cover Letter