Job Summary

• Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
• Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
• Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Salary

$19,650—$44,200 USD

Skills & Requirements

Key Requirements

• Experience in a payroll customer service role
• Robust understanding of regulatory requirements
• Superior written and verbal communication skills
• Ability to engage with diverse stakeholders
• Manage multiple priorities effectively

Work Rights