Manager Patient Access (remote) - Neurology

Washington University

St. Louis, Missouri, US
Base: $68,100.00 - $105,500.00 / annually; bonus/e...
Contact center management
Patient registration and scheduling
Triage of medical calls
This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival

Job Summary

  • This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival.
  • Develop and implement performance and quality improvement processes related to patient scheduling, template and access; monitor for effectiveness of these processes.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Matching Summary

This position will manage the contact center and the critical functions including patient registration, patient scheduling, ensuring appropriate triage of incoming medical calls, provider schedules and templates, and pre-arrival.

Salary

Base: $68,100.00 - $105,500.00 / Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, 403(b) plan, paid time off, tuition benefits

Skills & Requirements

Must-have

  • Contact center management
  • Patient registration and scheduling
  • Triage of medical calls
  • Provider schedule optimization
  • Performance and quality improvement

Nice-to-have

  • Positive customer relationships
  • High customer satisfaction
  • Strategic planning
  • New and best practices development

Key Requirements

  • 5 Years Management Experience
  • Bachelor's degree or equivalent experience
  • Medical Assistant or nursing experience preferred
  • Strong understanding of WUSM contracted insurance plans

Work Rights

Not specified

Tailored Resume

Cover Letter